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|Shipping and Returns|
|Returns & Refunds|
|How to return items purchased online
Before starting the process to return an item please read the Requirements for Returns section below.
To return an item please email Customer Service at email@example.com and attach a copy of your original purchase invoice. if there are multiple items on the invoice, please note in the email which item it is you want to return.
An RMA (Return Merchandise Authorization) form will be returned to you by replying to the email you sent. A copy of This RMA will be required to be sent back completed in full with the items you are returning.
Send all returns to:
Attention: Online Sales Returns
Alf Curtis Home Improvements Inc.
370 Parkhill Road East
Peterborough, Ontario Canada
Requirements for Returns
Items must be returned within 30 days of receipt of purchase.
Items returned after 30 days from receipt of original purchase will not be refunded.
Items must be in new condition
Items must not have been used or show signs of use
Items must be returned with all original packaging and accessories
Items must be unopened and still in their original plastic wrap and or plastic packaging
Shoes and clothing must be unworn
RMA form must accompany the item(s) being returned.
Cost of Returning Items
All costs of a return, for example: courier costs, is the responsibility of the purchaser. Costs of returning any product will not be refunded.
If all of the requirements are met the original purchase amount including the original shipping charges will be refunded based on the original purchase method. If all of the requirements have not been met no refund will be given and at the customers request the product will be returned to them freight collect.
Note: Your return will be reviewed and processed as soon as we receive the returned product. Please allow 30 days for return shipping, processing and for a credit to display on your credit card statement.
If you do not see your refund on your credit card statement or you have not been contacted by our Customer Service Department within 30 days please email Customer Service at firstname.lastname@example.org and ask for an update regarding your return. Please quote the RMA # of your return in the subject line of your email.
|Shipping Lead Times|
|If you chose to have your order delivered to you, please allow 15 to 30 days to receive your order. If you have chosen to pick your order up at one of our locations you will be notified of when your order is ready to be picked up. Please allow 15 days for a pick up notification.
After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order.
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.